Terms and Conditions

Our website located at https://mechanicanswer.com provides users access to an AI assistant service that can provide automotive repair guidance and advice. These Terms of Service (“Terms”) govern your use of our website and service.

Acceptance of Terms

By accessing our website, creating an account, purchasing a subscription, using our service, or clicking “I Agree”, you agree to be bound by these Terms. If you do not agree to all provisions of these Terms, you may not access or use our service.

Description of Service

Description of Services We offer users access to automotive repair and maintenance informational services in 4 main categories:

Informational Content – Our website hosts free articles, DIY guides, and resources covering various automotive topics. This content is provided strictly for entertainment and informational noncommercial use. We make no representations or warranties regarding completeness, accuracy, safety, or suitability of this content for actual vehicle use. You assume full liability regarding utilization of any information provided.

AI Chatbot (Robot Robby) – We offer an AI-powered chatbot allowing users to submit automotive repair and maintenance questions which provide general guidance only. Current AI technology may generate inaccurate suggestions. Users must carefully evaluate any responses provided and not rely solely on chatbot recommendations, and should not use it to replace a real human mechanic. We make no guarantees any suggestions will be safe, effective, or operable for actual vehicle application. You assume full liability for any vehicle repairs/work undertaken based on our chatbot content without further professional verification. By clicking “I agree” when signing up for the paid subscription or the free trail of this service you agree that :

  • I understand this AI tool provides advice and recommendations solely for entertainment and informational purposes. It is not intended to replace professional mechanical services.
  • I acknowledge this AI assistant may occasionally make inaccurate suggestions based on the information I provide. I agree to carefully evaluate any guidance given and not solely rely on it.
  • I accept full liability regarding any vehicle repairs or work performed based on recommendations from this AI tool. I agree not to hold the site owners legally responsible for any issues arising from using this tool’s suggestions.
  • I understand subscriptions auto-renew monthly after the 7-day free trial period ends, and payments are non-refundable given continual access granted once a payment is made. Cancellations result in losing access to the AI chatbot upon my subscription expiration.
  • I confirm I am only creating one free trial account and have not received a free trial previously. If I cancel during the free trial period, I lose site access immediately.

Product Recommendations – We provide links and referrals to third party automotive websites, tools, parts, and service providers. However, we do not endorse, vet, or make any representations or warranties regarding the quality, fitness, safety, or suitability of any such third party sites, vendors, products or services linked on or promoted through our website. You waive any claims against our company arising from issues with or use of such external tools, parts, sites, content or service provider offerings.

Advertisements – We display targeted promotional material and ads throughout our site. However, we do not endorse, vet, or make any representations or guarantees regarding advertisers, offers, products, services, sites or any content therein promoted. Interacting with any advertisers or using/purchasing any goods/services advertised on our site is done strictly at your own risk. Our company accepts no liability stemming from or related to any advertisements users may encounter via our website.

We offer registered users the ability to access an AI assistant that can provide informational automotive diagnostic and repair recommendations. Users purchasing a paid subscription can ask up to 1000 questions per month. We provide new users with a 7-day free trial before paid subscriptions auto-renew at $5 per month.

Payments and Security

We utilize third party payment processing partners (Stripe and PayPal) to securely handle and transmit all payment information entered during the checkout process. These partners employ industry-standard SSL encryption technology to protect customer data.

We never store, have access to, or handle raw credit card data or complete financial information entered by users during checkout on our servers. All payment data transfers are handled solely through our secure PCI compliant payment gateway partners over encrypted connections.

You acknowledge our website merely provides a checkout conduit to facilitate the capture of necessary billing details by our trusted third party payment partners, under strict security measures, needed to process subscription transactions. Per the agreements governing use of PayPal Subscriptions and Stripe Checkout services, our payment partners assume full responsibility for the capture, processing and protection of complete payment method information provided by customers.

By submitting payment data and completing purchases on our website, you consent to the transmittal of information entered to our partners under data usage rights granted to facilitate requested payment processing activities.

Disclaimers

Our service is provided “as is” without any warranties. We expressly disclaim all statutory or implied warranties, including merchantability, fitness for purpose, accuracy, and non-infringement. Use of any information or suggestions provided by our service is entirely at your own risk. We are not liable for any loss or damage related to your use of our website or service.

User Conduct & Responsibilities

You agree only to submit questions and requests to the service in good faith. You acknowledge the AI may provide inaccurate information. You assume full liability regarding any repairs or work performed based on AI recommendations.

Termination of Access – We reserve the right to terminate any account or restrict access without notice, for any reason, including Terms violations. Refunds will not be provided if policy breaches result in service access removal.

Incorporated Terms –  By using our website or service, you agree you have read, understood, and consent to all provisions in our Terms of Use. We hereby incorporate those complete Terms of Use into these Terms by reference.

Governing Law – These Terms will be governed by the laws of England and Wales without regard to conflict of law rules. You consent to personal jurisdiction of and venue in the courts located in London, United Kingdom to adjudicate any disputes related to these Terms or use of our website and services.

Modification of Terms We may modify these Terms at any time. By continuing to use our site or service after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the updates, you must immediately cease using our website and service.

These terms are only available in English. 

Choose Your Mechanic

1. Chat with A.I. Mechanic (Robot Robby)
  • Free 7-day trial
  • A.I. Mechanic that is trained by our human mechanic writers. As helpful as a human mechanic for expert advice, troubleshooting, and repair guidance.
2. Chat with a Human Mechanic Online
  • Join for just $5, and $39/month. Cancel anytime
  • Real human ASE-certified mechanics available 24/7

Choose Your Mechanic

1. Chat with A.I. Mechanic (Robot Robby)
  • Free 7-day trial
  • A.I. Mechanic that is trained by our human mechanic writers. As helpful as a human mechanic for expert advice, troubleshooting, and repair guidance.
2. Chat with a Human Mechanic Online
  • Join for just $5, and $39/month. Cancel anytime
  • Real human ASE-certified mechanics available 24/7

Which Mechanic Suits You?

  1. Chat with an Online Mechanic to get instant, unlimited help and advice for 1 full week, for just $5.
  2. Get in-person help from a Mobile Mechanic Near You. They will come to you and fix your vehicle at a time that suits you. If there are none near you, you will be redirected to the online mechanic.

Which Mechanic Suits You?

  1. Chat with an Online Mechanic to get instant, unlimited help and advice for 1 full week, for just £5.
  2. Get help from a Mobile Mechanic. We  recommend Fixter. They will come to you and fix your vehicle at a time that suits you. Instant free quote online below. We recommend the online mechanic first, as it’s cheaper for you, and you may not need an in-person mechanic.

Which Mechanic Suits You?

  1. Chat with an Online Mechanic to get instant, unlimited help and advice for 1 full week, for just $5.
  2. Get in-person help from a Mobile Mechanic. We recommend YourMechanic. They will come to you and fix your vehicle at a time that suits you. Instant free quote online below. We recommend the online mechanic first, as it’s cheaper, and you may not need an in-person mechanic.

Where Can I Find My VIN?

Your vehicle’s unique Vehicle Identification Number (VIN) can be found on the title document, the vehicle registration, and the insurance policy. It is a series letters and numbers like this as example: WAUGC0896JA235262. The VIN can also be located on the following locations on the vehicle itself:

how to find VIN on vehicle